{"id":378,"date":"2013-04-11T18:41:00","date_gmt":"2013-04-12T01:41:00","guid":{"rendered":"https:\/\/edwinli.com\/ux\/?p=378"},"modified":"2022-02-04T18:47:41","modified_gmt":"2022-02-05T02:47:41","slug":"actionable-notifications-vision-and-design","status":"publish","type":"post","link":"https:\/\/edwinli.com\/ux\/actionable-notifications-vision-and-design","title":{"rendered":"Actionable Notifications: Vision and Design"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"900\" src=\"https:\/\/edwinli.com\/ux\/wp-content\/uploads\/sites\/24\/2022\/02\/WebOS-Actionable-Notifications-illustration-v0-1a-Overlay-1920px-1024x900.png\" alt=\"\" class=\"wp-image-376\" srcset=\"https:\/\/edwinli.com\/ux\/wp-content\/uploads\/sites\/24\/2022\/02\/WebOS-Actionable-Notifications-illustration-v0-1a-Overlay-1920px-1024x900.png 1024w, https:\/\/edwinli.com\/ux\/wp-content\/uploads\/sites\/24\/2022\/02\/WebOS-Actionable-Notifications-illustration-v0-1a-Overlay-1920px-300x264.png 300w, https:\/\/edwinli.com\/ux\/wp-content\/uploads\/sites\/24\/2022\/02\/WebOS-Actionable-Notifications-illustration-v0-1a-Overlay-1920px-768x675.png 768w, https:\/\/edwinli.com\/ux\/wp-content\/uploads\/sites\/24\/2022\/02\/WebOS-Actionable-Notifications-illustration-v0-1a-Overlay-1920px-1536x1350.png 1536w, https:\/\/edwinli.com\/ux\/wp-content\/uploads\/sites\/24\/2022\/02\/WebOS-Actionable-Notifications-illustration-v0-1a-Overlay-1920px.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption>Building on weboOS 3.0's notifications: Adding actions via an overlay (design approach C).<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">From the opening of my downloadable <a href=\"https:\/\/edwinli.com\/ux\/wp-content\/uploads\/sites\/24\/2022\/02\/Improving-Notifications-Phase-One-Actionable-Notifications-Design-Vision-v0-1.pdf\">UX Vision and Design PDF (April 11, 2013)<\/a>:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"overview\">Overview<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Notifications\u2014here meaning those provided on smartphones, tablets, and computers\u2014are, by definition, intended to interrupt users\u2019 attention and are meant to inform users of things that they presumably care about as they occur.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Benefits to a useful notification system include:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Only as obtrusive as required by the importance of the notification. This suggests more than one level of interruption, from a modal alert (one that demands that users interact with it before going on), to a notification that perhaps doesn\u2019t even call for users\u2019 attention, perhaps being only available when users seek them out. The less intrusive the notification, the greater the freedom users will have in controlling their own flow of activity in using the device or ecosystem in question.<\/li><li>Persistence until dismissed by users\u2014this allows the notification to serve as a reminder of something that users will want to do. In this way, notifications can serve as a list of things to do for users.<\/li><li>Ability to go from a notification to the context within which users can interact fully with the subject of the notification, e.g., an email notification would enable users to view and react to the particular email that triggered the notification.<\/li><li>User control. Ideally, users can customize which conditions, apps, or services, are allowed to provide notifications and at what level of obtrusiveness.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">All designs can be improved, and the purpose of this design exercise is to propose designs that improve on the current state of notification systems (as seen primarily in webOS v3.0.x, iOS v6.1.2, with a limited view of Android OS v4.1.2), exploring first \u201cactionable notifications,\u201d and then taking a peek beyond.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"objectives\">Objectives<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The objective of this design exercise is to create designs that explore how notification systems in mobile OSes and beyond can be improved. The first phase in that exploration, and the phase described in this document, will be fleshing out a design for \u201cactionable notifications\u201d, seen as part of Android OS v4.2 Jelly Bean, and presaged by other examples from which the design explored here draws its primary inspiration.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Left to further work, I believe that a larger shift in how notification systems could be designed will come from re-conceptualizing notifications as new entries in the time stream of a user\u2019s digital ecosystem, something I\u2019ve taken to calling their \u201cpersonal digital infrastructure\u201d to denote individual and heterogeneous collection of hardware, software, content, and services that they use that is probably not aligned with any single mobile OS.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"downloads\">Downloads<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Clickable prototype PDFs:<ul><li><a href=\"https:\/\/edwinli.com\/ux\/wp-content\/uploads\/sites\/24\/2022\/02\/Improved-Notifications-v0-1a-Drawer-overlay-clickable-prototype.pdf\">Overlay design (approach A)<\/a><\/li><li><a href=\"https:\/\/edwinli.com\/ux\/wp-content\/uploads\/sites\/24\/2022\/02\/Improved-Notifications-v0-1c-Drawer-right-clickable-prototype.pdf\">Submenu, right drawer (approach C)<\/a><\/li><\/ul><\/li><li><a href=\"https:\/\/edwinli.com\/ux\/wp-content\/uploads\/sites\/24\/2022\/02\/Improving-Notifications-Phase-One-Actionable-Notifications-Design-Vision-v0-1.pdf\">\"Improving Notifications, Phase One. Actionable Notifications: Vision and Design\" (PDF, April 11, 2013)<\/a><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Design ideas for evolving notifications in the context of multiple devices: \u201cactionable notifications,\u201d treating them as new objects in the time stream of a user\u2019s PDI. (post for a PDF download).<\/p>\n","protected":false},"author":1,"featured_media":377,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[35,71],"tags":[36,53],"class_list":["post-378","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cross-device-ux","category-ux-vision","tag-pdis","tag-webos"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Actionable Notifications: Vision and Design - Edwin Li - Product Designer<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/edwinli.com\/ux\/actionable-notifications-vision-and-design\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Actionable Notifications: Vision and Design - Edwin Li - Product Designer\" \/>\n<meta property=\"og:description\" content=\"Design ideas for evolving notifications in the context of multiple devices: \u201cactionable notifications,\u201d treating them as new objects in the time stream of a user\u2019s PDI. 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I\u2019ve found fragmented flows, then imagined and designed foundations that help enterprise products grow closer, becoming suites and platforms. At Juniper Networks, I designed a licensing system that grew from 2 to 18 product lines. At Equinix, I designed all-online port ordering that cut a 45-day process to under 24 hours and opened our enterprise market to SMBs, then unified it across Cloud Exchange and 3 other IaaS products, growing monthly revenue 87% in 18 months. At Intuitive Surgical, I designed a new shared pillar for a coalescing application suite: self-service onboarding for hospitals adding surgeons and staff. With an MS in Cognitive Science from UC San Diego, where I studied Distributed Cognition under its founder, Ed Hutchins, I bring a systems-level, ecological lens to discovery\u2014looking past the screen to the tools, workflows, and organizational context around users. It\u2019s why I see how products\u2019 seams break user flows. I treat what users say as data about what they believe, not the final word on what\u2019s true, and follow the threads it opens up\u2014a grounded theory approach to finding the key problems behind the presenting symptoms. At Juniper, that approach took a crash-prone internal tool from an hour of rationed daily access to full 8-hour anytime availability. I bring teams on that journey, and I teach and model the practice: championing GUI standards across a 70-developer department at Kintana, running a weekly cross-product UX forum at Equinix, a year mentoring a successor designer there, and over a decade chairing BayCHI, the ACM SIGCHI chapter for the SF Bay Area. I\u2019m looking for a Senior Product Designer role on an IC track, with a credible path to Staff, at an enterprise networking, infrastructure, or healthcare company with an established UX practice\u2014where discovery can change what gets built, and where design shapes outcomes from product strategy through implementation. Key Skills \u2022 Systems thinking &amp; ecological analysis (Distributed Cognition\u2013informed) \u2022 Strategic discovery, grounded theory synthesis, &amp; problem reframing \u2022 Structural modeling: domain &amp; task structure drive pixel-level decisions \u2022 Workflow rearchitecting, 0-to-1 product design \u2022 Cross-functional leadership: product, engineering, research \u2022 Design mentorship &amp; UX culture-building \u2022 Ethnographic interviews &amp; diary-study research \u2022 Design tools: Figma, Sketch, Balsamiq, HTML\/CSS","sameAs":["http:\/\/ux.edwinli.com","https:\/\/www.linkedin.com\/in\/edwinli\/"],"url":"https:\/\/edwinli.com\/ux\/author\/edwin"}]}},"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/edwinli.com\/ux\/wp-content\/uploads\/sites\/24\/2022\/02\/Actionable-Notifications-03a-Command-overlay-open-on-desk-1920px.jpg","_links":{"self":[{"href":"https:\/\/edwinli.com\/ux\/wp-json\/wp\/v2\/posts\/378","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/edwinli.com\/ux\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/edwinli.com\/ux\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/edwinli.com\/ux\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/edwinli.com\/ux\/wp-json\/wp\/v2\/comments?post=378"}],"version-history":[{"count":1,"href":"https:\/\/edwinli.com\/ux\/wp-json\/wp\/v2\/posts\/378\/revisions"}],"predecessor-version":[{"id":379,"href":"https:\/\/edwinli.com\/ux\/wp-json\/wp\/v2\/posts\/378\/revisions\/379"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/edwinli.com\/ux\/wp-json\/wp\/v2\/media\/377"}],"wp:attachment":[{"href":"https:\/\/edwinli.com\/ux\/wp-json\/wp\/v2\/media?parent=378"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/edwinli.com\/ux\/wp-json\/wp\/v2\/categories?post=378"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/edwinli.com\/ux\/wp-json\/wp\/v2\/tags?post=378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}