Incoming Calls Shouldn’t Interrupt Video Recording on Smartphones

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By Edwin
 · 
February 7, 2013
 · 
1 min read
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Possible interaction flows: Incoming call during video recording. With the headset and/or the watch connected, the phone may even optionally not show its notification so as not to occlude the recording. Alternatively, we might leave the banner there to keep the locus of users' attention on the phone while they interact with the notification.

Summary: Smartphones should not interrupt users’ video recording sessions when calls come in, especially if users choose to ignore those calls, whether through inaction or via tapping "ignore" on a notification. Yet, this is what happens with the phones running the current leading mobile Oses, iOS (5, 6.1) and Android (including 4.1 JellyBean). In contrast, webOS v2.2.3 and Windows Phone 7.5 only stop recording when users choose to take the incoming call. The quick UX lesson is easy—that the latter behavior is how it should be; do not interrupt users’ activity unless absolutely necessary. The larger UX lessons include: prioritize users’ activities over system ones when possible and offer both more flexible multi-tasking and more thoughtful use of unobtrusive notifications to accommodate that prioritization.

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Tagged: Android · iOS · Smartwatch · webOS
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