Category Archives: UX Gaffes

iOS 7: Apple Removed Text Message Options in Messages

iOS 7: Apple Removes Text Messaging Options in Messages

No Text Messages For iDevices! iMessage or the Highway!

There are numerous stories reporting on an iMessage bug or outage that meant that iMessages failed to send or took a long time to send. In iOS 6, this wasn’t too big a problem, because users could pretty easily just resend that failed message as a text message. Not in iOS 7, at least based on my own iPhone 4S.

When iMessage failed in iOS 6, resending a message as text message could be done two ways. One way to invoke that was to long-press on a sending message, then tap "Send as Text Message" from the context menu. That was also an option when an iMessage failed to send. Tapping on the red exclamation point next to the failed iMessage would bring up a dialog box with the option to "Send as Text Message".

Neither of those options seem to be available anymore. So, Apple has stripped away the abilty to choose to use normal text messaging between Apple’s devices (iPhone, iPads, Macs?) when iMessage fails. The only way to send text messages between two "i-devices" is when one of them has iMessage turned off in Settings > Messages.

Sending messages to those without iMessage (so, all non-Apple phones) continues to be available as it should be.

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Incoming Calls Shouldn’t Interrupt Video Recording on Smartphones

Summary: Smartphones should not interrupt users’ video recording sessions when calls come in, especially if users choose to ignore those calls, whether through inaction or via tapping “ignore” on a notification. Yet, this is what happens with the phones running the current leading mobile Oses, iOS (5, 6.1) and Android (including 4.1 JellyBean). In contrast, webOS v2.2.3 and Windows Phone 7.5 only stop recording when users choose to take the incoming call. The quick UX lesson is easy—that the latter behavior is how it should be; do not interrupt users’ activity unless absolutely necessary. The larger UX lessons include: prioritize users’ activities over system ones when possible and offer both more flexible multi-tasking and more thoughtful use of unobtrusive notifications to accommodate that prioritization.

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